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The Mozilla Firefox extension for Dashlane Password Manager may not function correctly when installed alongside Sophos Central Endpoint. Customers may see that the browser extension icon is grayed out and cannot be accessed.
The Dashlane Firefox extension requires anti-virus and firewall software to be configured in a particular way to allow access to the extension.
This knowledge base article describes the steps to resolve this issue.
Applies to the following Sophos products and versions Sophos Cloud Managed Endpoint
Initially, please follow the guidance published by Dashlane in this article.
Additionally, please run through the steps below on the affected machines to exclude the Dashlane ports from the Sophos Web Filter:
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Note. You may also need to restart your browser for the changes to take affect.
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