Sophos AP/APX users may experience issues registering to Sophos Central. More info available here: Central Wireless
With the introduction of the mini file filter driver, which is part of SafeGuard Enterprise as of version 8.10, Sophos provides regular File Encryption Engine updates that just contain improved filter drivers. These updates are provided as Windows Installer Patch files (*.msp) to allow an easy installation and deployment.
In this KBA you can download build version 23 of the filter driver engine. An overview of all File Encryption Engine Updates is available here.
The following sections are covered:
Applies to the following Sophos products and versions SafeGuard Cloud Storage 8.1SafeGuard Data Exchange 8.1SafeGuard File Encryption 8.1SafeGuard Synchronized Encryption 8.1
Bluescreen Bugcheck 0x3b (SYSTEM_SERVICE_EXCEPTION)
Important: There is a newer version of the File Encryption Engine available. Sophos recommends using the latest version of the File Encryption Engine as there are regular improvements.
An overview of available updates, with links to the latest download is available here.
msiexec /p "C:\Install\File Encryption Engine for SGN 8.1 Build 23.msp"
msiexec /i C:\Install\SGNClient.msi PATCH="C:\Install\File Encryption Engine for SGN 8.1 Build 23.msp"
msiexec /p "C:\Install\File Encryption Engine for SGN 8.1 Build 23_x64.msp"
msiexec /i C:\Install\SGNClient_x64.msi PATCH="C:\Install\File Encryption Engine for SGN 8.1 Build 23_x64.msp"
After the installation, you can see the new File Encryption Engine in the Installed Updates section of Programs and Features.
As this package just contains new filter drivers and no other products components, this update does not change the the version or build number of the installed SafeGuard Client. In future versions of the product, it is planned to add visibility in regards to the version of the file filter engine in the SafeGuard Management Center.
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable for us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.