This knowledge base article provides further information on the process for running and obtaining the Sophos Diagnostic Utility (SDU) when triggered from Sophos Central.
This process allows the Sophos Diagnostic Utility (SDU) tool to run on a Windows computer or server or macOS computer via Sophos Central Admin, and to automatically be uploaded to a Sophos address without the need to visit the device itself.
The following sections are covered:
Triggered SDU Tool
At the bottom of the SUMMARY page of your target computer or server, the following will be displayed.
This section displays:
Status when SDU tool is running
Status when the SDU tool is finished
At the Sophos Diagnostic Utility Status section, take note and provide the file name of your target computer or server.
When the SDU tool is used, this action will be logged under Logs & Reports > General Logs > Audit Logs, and will display the following columns:
We store the command to run the Sophos Diagnostic Utility for up to 14 days. Within this time frame if the device is turned on the command will be run once communication with Sophos Central takes place. If the device is turned off for longer than 14 days the command to run the Sophos Diagnostic Utility will be deleted.
The resulting zip file created as part of this process is uploaded to the sophos.com domain using HTTPS (port 443). As the access to this domain and port is already required for a successful installation, registration, and subsequent communication from a Sophos Central computer or server to the Sophos Central Admin, and vice versa as detailed in the KBA Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed endpoint, there is no need to make any further changes to allow the upload to succeed.
Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.