Some customers are reporting their Sophos Web Appliance hanging when upgrading to v4.3.7.
The last step during the upgrade is to performs a data update. In some cases, this data update does not finish and causes the upgrade to pause until the unit is restarted.
Applies to the following Sophos product(s) and version(s) Sophos Web Appliance
The Sophos Web Appliance will not pass traffic and will be in a hung state.
Development is planning to resolve this issue in future releases.
Restarting the Sophos Web Appliance and performing the upgrade again should return the device to normal operation.
This article will be updated when more information becomes available
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