When registering for Security Heartbeat on the XG to Sophos Central, you may find that it does not appear to get configured and the page shows as it was before trying to register.
This is due to a timeout received when registering, either due to internet issues or high load on the XG at the time.
This article describes the steps to resolve the issue….
The following sections are covered:
Applies to the following Sophos products and versions Sophos Firewall XG Software
Double check to see the status of the half configured Security Heartbeat on the XG by running command from the Advance Console:
You should receive an output similar to below with a few extra lines but the top line is the important one we are after:
This SFOS instance is currently registered with Sophos Central
If you receive the above status message AND its not showing registered on the web UI, then you have a half registered Security Heartbeat module. To fix this problem, you will need to run the command below:
This will remove the registration in the configuration database of the XG.
You can now register Security Heartbeat again and it should be successful.
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