There is a known issue/behavior seen when the Company name is missing under the first column 'Name & Details' within the 'Firewall Customers' section. This should show the name of your Partner account.
This is a visual issue only, and this will not impact the management of those firewalls.
This blank partner name behavior is seen in scenarios where a Partner is using a Firewall with an NFR (not for resale) license. It should show the Partners own company name.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Central Partner
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