Customers may encounter the below error when installing the Security VM component of Sophos for Virtual environments in an Sophos Enterprise Console managed environment:
"CID (version x.x.x.xxx) is too old for this appliance (version x.x.x.xxx)"
This issue is caused by a mismatch between the installer version and the version of Sophos For Virtual Environments contained in the CID.
This article describes the steps to resolve this issue.
The following sections are covered:
Applies to the following Sophos products and versions Sophos For Virtual Environments
Customers affected by this issue should run through the below steps to verify the versions they are using:
If the numbers don't match then please ensure that you are using the correct installer for the version downloaded by the Update Manager. This installer is available from your Sophos portal.
If the version you require is unavailable please contact Sophos Support to get hold of the correct installer.
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