This article describes the steps to workaround the issue when MTA service shown in DEAD state after firmware upgrade.
Applies to the following Sophos products and versions Sophos Firewall
Go to Email > General Settings and click Apply in the SMTP TLS Configuration section.
Login to the command line interface (CLI), choose option 5. Device Management and option 3. Advanced Shell to run the following command:
service -ds nosync awarrenmta:restart
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.