Sophos AP/APX users may experience issues registering to Sophos Central. More info available here: Central Wireless
Customers may find that certain actions fail relating to access to the SMB shares on the Security VM on machines that have modified network security settings. These may exhibit in the following ways
GetSVMCertificate: TLS certificate verification for SVM at address: xx.xx.xx.xx:48652. Error: -2146762487
These issues will occur on machines where the LAN Manager Authentication level security setting has been modified from the default setting.
This knowledge base article describes how to set the correct security setting to allow access to the shares on the Security VM.
Applies to the following Sophos products and versions Sophos For Virtual Environments
To resolve this issue, please either set the below security policy setting via the Local Security Policy or Group Policy:
Note. You may need to reboot the machine or force the policy to refresh before these security settings apply and access is restored.
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable for us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.