1. Place an order with your reseller/distributor.
2. Reseller/Distributor provides you with a new Appliance Key for the Virtual Security Appliance to which you want to upgrade.
3. Login to your Appliance’s CLI Console.
Once activated, follow the below recommendations:
- reset your hypervisor's virtual hardware configuration according to the upgraded license
- to avoid certificate mismatch issue while accessing websites/Admin Console of the unit, do either of the following:
- reboot the virtual machine OR
- restart the Web Proxy service from the Appliance GUI (accessible from System > Maintenance > Services)
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.