An issue has been found that after excluding a file or folder from the Sophos Anti-Virus on-access scanner, these were still scanned.
The cause of this issue is that the file or folder is being accessed via:
Any file or folder with more than 11 characters in its name will have an MS-DOS compatible short filename/path to maintain backward-compatibility with legacy applications.
Applies to the following Sophos products and versions Central Windows EndpointCentral Mac EndpointSophos Endpoint Security and Control
You must exclude both the long and short paths for any file or folder with names greater than 11 characters.
To exclude C:\Program Files\Sophos\ (Program Files has 12 characters and a space), you must add to the exclusion list:
To exclude C:\aReallyLongFileName.txt (aReallyLongFileName has 19 characters), you must add to the exclusion list:
To exclude C:\a file.docx (a file.docx has a space), you must add to the exclusion list:
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