Login to SafeGuard Credential Provider fails to unlock the User's keyring and the user is presented with the SafeGuard Authentication Application to authenticate again. Login to the Authentication Application successfully unlocks the User's Key-Ring. An additional impact might be, that the "other user" logon tile is not available.
The issue occurs when the following conditions are met:
The feature Improved Boot Up Experience which was introduced with Windows 10 version 1709, is incompatible with the SafeGuard Enterprise Client. If this feature is enabled, the keyring of a user will not be available after logon.
The following sections are covered:
Applies to the following Sophos products and versions SafeGuard BitLocker Client 8.0SafeGuard File Encryption 8.0SafeGuard BitLocker Client 8.1SafeGuard File Encryption 8.1SafeGuard BitLocker Client 8.2SafeGuard File Encryption 8.2
The feature Improved Boot Up Experience is enabled by default. The setting can be disabled under the Privacy section of the Sign-in options page:
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