This article provides a list of frequently asked questions for MSP Firewall Billing.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Central MSP Firewall Billing
Sophos MSP Firewall Billing allows MSP Flex Partners to order, set and change Firewall subscriptions, the introduction of this reduces a manual process that was already in place. It also makes identifying their current subscription for customer instantly.
Please refer to MSP Firewall Billing: How to activate a Firewall subscription for detailed instructions.
You can change or add a subscription within the Firewall page in the Central Partner Portal Dashboard, this will create and send to the customer or the MSP an activation email with an activation key that can be used in MySophos.
Find the device, which you would have already registered, in MySophos, then enter the recently received activation key. This will activate the subscription.
Note: The process to change or add a subscription can take up to 3 business days.
When you register the Firewall in MySophos, a record is also created in Salesforce which leads to the display of the Firewall in the customer or the MSP Central Partner Dashboard.
To register the Firewall, please refer to Sophos Firewall: How to register and activate your XG Firewall after a fresh installation.
Yes, but this would be handled by sales.
Please direct customers to their MSP and MSP to their Account Manager.
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