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Sophos Central Partner: MSP Firewall Billing frequently asked questions

  • Article ID: 127945
  • Updated: 12 Dec 2019
  • 0 people found this helpful
  • Available in: English | Español | Italiano | 日本語 | Français | Deutsch


Overview

This article provides a list of frequently asked questions for MSP Firewall Billing.

The following sections are covered:

  • What is Sophos MSP Firewall Billing?
  • How to activate a subscription?
  • How the Firewall appears in the Central Partner Dashboard?
  • Can the old manual process be used?
  • How to direct a billing inquiry or subscription inquiry?
  • Related information
  • Feedback and contact

Applies to the following Sophos products and versions
Sophos Central MSP Firewall Billing

What is Sophos MSP Firewall Billing?

Sophos MSP Firewall Billing allows MSP Flex Partners to order, set and change Firewall subscriptions, the introduction of this reduces a manual process that was already in place. It also makes identifying their current subscription for customer instantly. 

How to activate a subscription?

Please refer to MSP Firewall Billing: How to activate a Firewall subscription for detailed instructions. 

You can change or add a subscription within the Firewall page in the Central Partner Dashboard, this will create and send to the customer or the MSP an activation email with an activation key that can be used in MySophos.

Find the device, which you would have already registered, in MySophos, then enter the recently received activation key. This will activate the subscription.

Note: The process to change or add a subscription can take up to 3 business days.

How the Firewall appears in the Central Partner Dashboard? 

When you register the Firewall in MySophos, a record is also created in Salesforce which leads to the display of the Firewall  in the customer or the MSP Central Partner Dashboard. 

To register the Firewall, please refer to Sophos Firewall: How to register and activate your XG Firewall after a fresh installation.

Can the old manual process be used?

Yes, but this would be handled by sales.

How to direct a billing inquiry or subscription inquiry?

Please direct customers to their MSP and MSP to their Account Manager.

Related information

  • MSP Firewall Billing: How to activate a Firewall subscription
  • Sophos Firewall: How to register and activate your XG Firewall after a fresh installation

Feedback and contact

If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.

This is invaluable to us to ensure that we continually strive to give our customers the best information possible.

Article appears in the following topics
  • Sophos Central

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