Installing some types of encryption software can prevent the Sophos Anti-Virus on-access scanner from detecting viruses. This happens because data is passed to the Sophos on-access scanner before it is decrypted, and encrypted data cannot be accurately scanned.
The types of encryption software which could cause this problem are those which load as a filter driver. However, this type of software is not normally installed as standard on a Windows computer.
Before you carry out this procedure, run the Sophos test program savtst32.exe, to check whether virus detection is working properly. If EICAR is detected during this test you do not need to follow the steps described in this KBA.
Applies to the following Sophos product(s) and version(s) Sophos Anti-Virus for Windows 2000+Sophos Endpoint Security and Control
Operating System Windows XP only
Change the order in which the Sophos Anti-Virus on-access scanner and the encryption software load during the computer's startup sequence (the startup priority), so that data is decrypted before it is scanned for viruses.
RPCSS SAVOnAccess Control SAVOnAccess Filter
This change means that, when the computer start-up sequence runs, the Sophos on-access scanner loads after the encryption software.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.