In some rare cases, SAV for UNIX 9.14 (AIX) can fail to update over UNC after installing/upgrading to 9.14.0. This only impacts UNC updating. HTTP updating is not impacted.
This is due to a defect in the Samba code we use for this connection, which fails if an IPv6 address is added on a network adapter with IPv4 configured. We have also informed the Samba community of this bug to ensure it can be fixed at the appropriate level.
This bug is corrected in the version 9.14.1, available as of December 7th, 2017.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Anti-Virus for Unix 9.14.0
If the system is already impacted by this issue (Failing to update), there are three solutions. #1 and #3 will work without the updated SAV version (9.14.1+), but it is recommended to upgrade to this anyways. #2 is the recommended solution.
Solution 1 - HTTP Updating:
Switch to HTTP WebCID updating. This will allow the client to update.
Solution 2 - Reinstall:
Switch to a Subscription that contains 9.14.1+ (Preview, Recommended, and Previous all have this version as of December 7th, 2017).
Since this is an updating issue, if Solution 1 is not an option, the way to correct it is to uninstall and reinstall each impacted client, using the updated client.
Solution 3 - Disable IPv6:
Turn off IPv6 on all network adapters on the AIX system. This will allow the client to update.
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