Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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Note: This advanced knowledge base article is to be used with the Sophos Endpoint Self Help tool found in Sophos Central Windows Servers only. The troubleshooting should only be performed by technical experts as serious damage could be caused. Contact Sophos Support should you require help.
This article provides advanced and expert troubleshooting guidance when the Endpoint Self Help (ESH) reports a bad health state against Server. Please review Sophos Endpoint Self Help - Server before using this advanced article.
To perform the troubleshooting steps in this article:
The following section are covered:
Applies to the following Sophos product(s) and version(s) Endpoint Self Help Tool
INFO SLD state observer notified that SLD is running
ERROR 2008: SLDAdapter - WriteToFileViaTemp() - Unable to open temp file for output
ERROR 2008: SLDAdapter - SetConfiguration() - Failed to write the config_update fle to disk..
ERROR 2008: SLDOutboundMonitor::processOutboundFilePath Unable to delete file
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