Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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On 18th May 2017 we received a small number of reports of an incorrect detection on a DLL named PCTI.DBVB.dll which forms part of an application called Docman. We updated our detection rules for this file as of 10:22 UTC on the 18th May 2017, and are no longer blocking this DLL. However customers using this software before this time, who had automatic cleanup enabled, may notice errors during the use of it.
If you are experiencing issues as a result of this detection please contact Sophos Technical Support immediately for further advice, we can provide you with a script which should restore the DLL and return Docman to normal operation.
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