On 18th May 2017 we received a small number of reports of an incorrect detection on a DLL named PCTI.DBVB.dll which forms part of an application called Docman. We updated our detection rules for this file as of 10:22 UTC on the 18th May 2017, and are no longer blocking this DLL. However customers using this software before this time, who had automatic cleanup enabled, may notice errors during the use of it.
If you are experiencing issues as a result of this detection please contact Sophos Technical Support immediately for further advice, we can provide you with a script which should restore the DLL and return Docman to normal operation.
We will continue to update this article as further information becomes available.
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.