Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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This article shows you how to exclude the Volume Shadow Copy from on-access scanning on a server managed by the Sophos Enterprise Console (SEC) or by Sophos Central.
Applies to the following Sophos products and versions Sophos Cloud Managed Server 1.3.0Sophos Cloud Managed Server 1.4.0Sophos Endpoint Security and Control 10.7.2
\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy*\ or GLOBALROOT\Device\HarddiskVolumeShadowCopy*\
File or folder (Windows)
Note: The exclusion will not work under the Global Scanning Exclusions.
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