Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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This article provides information on the extended Anti-Virus support for Windows XP and Windows Server 2003.
The following banner alerts will appear in Sophos Central if you have devices running Windows XP or Windows Server 2003:
Support for Windows XP has stopped. From May 1st 2017, updates will stop and devices will no longer be protected. More details.
Support for Windows XP and 2003 has stopped. From May 1st 2017, updates will stop and devices will no longer be protected. More details.
Support for 2003 has stopped. From May 1st 2017, updates will stop and devices will no longer be protected. More details.
Sophos always encourages its customers to use the latest operating systems and service packs, however, we also recognize that some customers are unable to upgrade for various reasons and because of this, Sophos is offering to extend the availability of support for both Windows XP and Windows Server 2003 from their current retirement dates until 17th of April 2020.
To continue receiving updates and support, Sophos Central customers need to purchase the extended support option. After this, Sophos will continue to provide security updates and periodic engine refreshes to maintain protection but reserves the right to review the status of support should an issue be found within Windows XP or Windows Server 2003 that means that we can’t provide suitable protection. See the EULA for more details.
Both Windows XP and Windows Server 2003 will continue to update until 1st of May 2017, at which point they will stop. These operating systems are not supported unless extended support has been purchased.
The following sections are covered:
Contact your Account Manager if you require extended support for these operating systems.
Note: After securing and applying the extended license for Windows XP and Windows Server 2003 in your Sophos Central, the Sophos full installer must be downloaded and used for the installation to proceed.
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