This advanced knowledge base article is to be used with the Sophos Endpoint Self Help (ESH) tool found in Sophos Central Windows Endpoints and Servers only. The troubleshooting should only be performed by technical experts as serious damage could be caused. Contact Sophos Support if help is needed.
This article provides guidance in advanced and expert troubleshooting when the ESH reports a bad health state against installed components. Review Sophos Endpoint Self Help - Installed Components before using this advanced article.
To perform the troubleshooting steps in this article:
The following section are covered:
Applies to the following Sophos product(s) and version(s) Endpoint Self Help Tool
Multiple versions installed
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