Sophos Community: How to manage private messages

  • Article ID: 125542
  • Updated: 5 Mar 2020
  • 3 people found this helpful
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Overview

This article shows you how to enable or disable private messages, create and send a private message, and view all your private messages in the Sophos Community.

The following sections are covered:

How to manage your private messages

How to enable or disable private messages

  1. In Sophos Community, click your user avatar in the top right-hand corner of the page and then select Settings.


  2. The Sophos-Settings (Edit user) page appears.
    Click the Notifications tab and scroll down to the Activity from your Network section.


  3. Select Sends me a private message or replies to my private message (the last option in the list).

  4. Select or deselect Email and Live Alert (Live alerts are small, slide-out notifications that alert you to activities that you've requested for).


  5. Scroll up and select the Options tab and then select an option from Allow private messages from.

How to create and send a private message

  1. In Sophos Community, click the messages icon on the top right-hand corner and then select New Message.

  2. The Send a Private Message screen appears.
    Complete all the fields and then click Send message.

Alternatively:

  1. Hover the mouse cursor over a username and then click Send a private message.
  2. Complete all the fields and then click Send message.

How to view all private messages

  1. In Sophos Community, click the messages icon on the top right-hand corner and then select View All.


  2. Your Inbox appears.
    Click a conversation (left-hand pane) to display all the private messages in it.
  3. Now you have the following options for your messages: New, Delete or Reply.
  4. If you click New, the enhanced text editor opens for you to create a new conversation.

Related information

Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues.

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