Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Note: This advanced knowledge base article is to be used with the Sophos Endpoint Self Help tool found in Sophos Central Windows Endpoints and Servers only. The troubleshooting should only be performed by technical experts as serious damage could be caused. Contact Sophos Support should you require help.
This article provides advanced and expert troubleshooting guidance when the Endpoint Self Help (ESH) reports a bad health state against Services. Please review Sophos Endpoint Self Help - Services before using this advanced article.
To perform the troubleshooting steps in this article:
The following section are covered:
Applies to the following Sophos product(s) and version(s) Endpoint Self Help Tool
If the above does not resolve the issue open a support ticket and provide:
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.