Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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Note: This article is to be used with the Sophos Endpoint Self Help (ESH) tool found in Sophos Central Windows Endpoints only.
This article is linked from the ESH tool and provides troubleshooting steps when the utility reports a bad health state against services.
To perform the troubleshooting steps in this article:
The following sections are covered:
Applies to the following Sophos product(s) and version(s) Endpoint Self Help ToolCentral Windows Core Agent 2.0.0Central Endpoint Advanced 11.5.10
When a component associated with a missing Service is not installed the following banner will appear referencing the component. When present, review and perform the troubleshooting steps in Sophos Endpoint Self Help - Installed components.
The driver will report as Stopped under the following conditions, so no actions are required:
Reboot the computer in order to reload the driver.
If the driver still reports Stopped, open a support ticket and provide a Sophos Diagnostic Log by selecting Launch SDU from ESH.
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