This knowledge base article describes what Sophos Endpoint Self Help tool is, what can be found on the tool, and the links that will help you with troubleshooting each feature. The following sections are covered:
Applies to the following Sophos products and versions Endpoint Self Help Tool
The Sophos Endpoint Self Help (ESH) tool finds, troubleshoots, and resolves issues with Windows endpoints and servers using the Sophos Endpoint Agent.
ESH identifies issues with the underlying technologies used by the Sophos Endpoint Agent and provides links to troubleshooting articles containing error scenarios and, in most cases, step-by-step instructions to resolve the issue. The listed options may vary depending on the license you have and whether the software is installed.
Those with advanced training and knowledge of Sophos products, operating systems, and 3rd party tools may also try the advanced troubleshooting articles. Please do not hesitate to contact Sophos Support at any time for help with ESH.
C:\Program Files\Sophos\Endpoint Self Help
The ESH tool will automatically be updated to the latest version. Any ESH feedback and comments are welcome at the ESH community forum.
Installed Server components Component State
Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.