This article details how to raise issues for potential false positives with Intercept X, along with the available workarounds. Note that some detection will appear as legitimate files. Perform the instructions below to acknowledge alerts or exclude detected exploits ONLY if the files are assured to be valid.
Note: Excluding the detection could put the system at risk if the detection is valid, so be fully aware of this risk. This should only be a temporary workaround and not a fix.
Applies from the following Sophos products and versions Central Intercept X 11.5.11
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable for us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.