Overview

This article answers the frequently asked questions on the Endpoint license changes in the Sophos Central Dashboard and the Windows endpoint.

The following questions are answered:

• Is there a list of the available licenses?
  
  
• When will these changes happen?
  
  
• Will the changes affect all Endpoint licenses?
  
  
• Will this change affect all my Windows computers?
  
  
• What are the changes I'll see on my Windows computers?
  
  
• Can I change my license type?
  
  
• What changes will I see in the Sophos Central Dashboard?
  
  
• Are there any known issues that I should be aware of?
  
  
• How do I report a false positive with Intercept X?
  
  
• I’m on beta version 0.7. What do I need to do to upgrade to GA version 11.5.0?
  
  
• Can I install Intercept X alongside an existing Sophos Enterprise Console managed computer?
  
  
• Where can I go for further help and guidance?

FAQ on Sophos Central Endpoint license changes

Is there a list of the available licenses?

• Yes. See, Endpoint Protection License Guide.

When will these changes happen?

• These changes will happen over a period of time, starting from the 22nd of September 2016 to the 22nd of November 2016.
  During this period, any of the following will automatically trigger the changes:
  
  
  • New license
  • Renewal of existing license
  • Upgrade of existing license to include Intercept X

Will the changes affect all Endpoint licenses?

• Yes, there will be a change to the Sophos user interface for all Endpoint licenses.

Will this change affect all my Windows computers?

• No, the new user interface only applies to Windows 7 (non-server) operating systems and above.

What are the changes I'll see on my Windows computers?

1. All Windows 7 (non-server) computers and above will have a new Sophos icon. The old icon:
   
   
   
   will be replaced with a new icon:
   
   
   
   
2. The existing list of installed Sophos programs and features are consolidated into one.
   See, Sophos Central: New Programs and Features view
   
   
3. Select your license type from the list below to see the changes in the new user interface:
   
   
   • Endpoint Standard
     
     
   • Endpoint Advanced
     
     
   • Endpoint Intercept X
     
     
   • Endpoint Advanced + Intercept X
     
     
   • Device encryption
     
     
4. Changes to the location of the Sophos Endpoint Security and Control policy options in Sophos Central Admin.
   See, Sophos Central: Location of Endpoint Security and Control policy options

Can I change my license type?

• While it is possible to change your license type, if you are changing to an Intercept X only license from any other license type you will need to uninstall the existing endpoint software before installing Intercept X.

What changes will I see in the Sophos Central Dashboard?

• Based on your license you will see various component installation options.
  See, Sophos Central: Component installation options available for 'Endpoint Protection' Window clients
  

• If you have an Intercept X license, you will see a number of additional changes in Sophos Central.
  See, Sophos Central Admin: Intercept X license features

Are there any known issues that I should be aware of?

• Yes. See, Sophos Intercept X: Known issues list

How do I report a false positive with Intercept X?

• See, Intercept X - How to report false positives for further information.

I’m on beta version 0.7. What do I need to do to upgrade to GA version 11.5.0?

• The beta version will automatically upgrade to GA version. A reboot is required to complete the upgrade process.

Can I install Intercept X alongside an existing Sophos Enterprise Console managed computer?

• No. This is seen as a migration. The existing Sophos Endpoint Security and Control product set will be removed and Intercept X only will be installed (this doesn’t include Sophos Anti-Virus).

Where can I go for further help and guidance?

• See, Sophos Central: Root Cause Analysis overview for information on the required actions when dealing with Root Cause Analysis (RCA) cases, along with links to example cases for various types of infection.

• Visit the Community forum to view discussions, knowledge base articles, and Sophos product information.

• See , FAQ on Sophos Central Device Encryption for answers to the frequently asked questions on Sophos Central Device Encryption.

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