It is possible to update to a new major version of Windows 10 when SafeGuard Enterprise (SGN) is installed, even if the volumes are encrypted using BitLocker. However, changes in the Operating System can have an impact on the reliable operation of the SafeGuard Client.
This article lists the tested and supported combinations of the SafeGuard client on specific Windows 10 versions.
We will test each new Windows 10 version, and list the compatibility here. Newly released Feature Updates of Windows 10 may not be fully supported immediately, however we will undertake reasonable effort to resolve issues.
The following sections are covered:
Applies to the following Sophos products and versions SafeGuard BitLocker ClientSafeGuard Data ExchangeSafeGuard Cloud StorageSafeGuard File EncryptionSafeGuard Synchronized Encryption
8.00.5.18 Details and the download of the required hotfix are available in KBA132095.
8.00.5.19 Details and the download of the required hotfix are available in KBA132095. Important: As of July 2019, due to issues with MS updates, version 8.00.6.2 is required
8.00.5.19 - the required hotfix is available in KBA132095 *. Important: As of July 2019, due to issues with MS updates, version 8.00.6.2* is required
Please consult the Windows lifecycle fact sheet in regard to the end of support for specific Windows 10 versions.
* Upgrading from Windows 7, 8 or a previous W10 version to W10 19H1 or 19H2 with an installed SafeGuard version 8.00.6, will fail if the Synchronized Encryption module (application-based file encryption) is installed. We recommend upgrading to a SafeGuard version which utilizes a file system minifilter driver (integrated as of version 8.10).
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