It is possible to update to a new major version of Windows 10 when SafeGuard Enterprise (SGN) is installed, even if the volumes are encrypted using BitLocker. However, changes in the Operating System can have an impact on the reliable operation of the SafeGuard Client.
This article lists the tested and supported combinations of the SafeGuard client on specific Windows 10 versions.
We will test each new Windows 10 version, and list the compatibility here. Newly released Feature Updates of Windows 10 may not be fully supported immediately, however we will undertake reasonable effort to resolve issues.
The following sections are covered:
Applies to the following Sophos products and versions SafeGuard BitLocker ClientSafeGuard Data ExchangeSafeGuard Cloud StorageSafeGuard File EncryptionSafeGuard Synchronized Encryption
8.00.5.18 Details and the download of the required hotfix are available in KBA132095.
8.00.5.19 Details and the download of the required hotfix are available in KBA132095.
8.00.5.19 - the required hotfix is available in KBA132095.
Please consult the Windows lifecycle fact sheet in regard to the end of support for specific Windows 10 versions.
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.