Note: This article is being used as part of a pilot process and is not to be used unless guided by Sophos Support.
The following provides information on dealing with and progressing customer raised issues. It contains a number of initial checks that should be performed for all issues and then contains product checks that cover the requirements for individual components and features associated with the products.
All cases raised for the following products must contain the information requested in the Initial checks along with the data obtained when following the linked MERs for each problematic component and feature associated with the product.
The following sections are covered:
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