This article provides licensing information for Sophos Clean including license types, applying licenses, and licensing FAQs. The following sections are covered:
Applies to the following Sophos products and versions Sophos Clean
Sophos Clean is supported on the following 32-bit and 64-bit operating systems:
The following licenses are available for Sophos Clean:
To activate your Sophos Clean license, do the following:
The following is a list of common licensing issues and resolutions:
Error code 20 means that something is preventing Sophos Clean from accessing our cloud systems to check and validate the information that you have entered. This could be due to other anti-virus programs, internet proxy settings, malware, or a firewall.
Make sure that the computer can access the required URLs:
In both cases, check in your MySophos portal for your license key. If the license key is not there, contact the Sophos partner that you purchased it from.
You need to purchase a new license from your Sophos partner. Then you need to enter the details into each copy of Sophos Clean that you have.
The license needs to be entered into each copy of Sophos Clean that you have.
We offer a one-time 30-day free license for every computer. It is likely that the free license has expired and hence is no longer available. You need to purchase a license from a Sophos partner. Sophos partners can be found by using the locator found here: https://www.sophos.com/en-us/partners/partner-locator.aspx
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