This article explains what to do if the installation of Sophos System Protection (SSP) fails and you find Error 1920 in the Microsoft Installer (MSI) log file.
This occurs if the Windows installer (msiexec.exe) is out of date. It must be version 5.0.7601.18896 or higher. The following sections are covered:
Applies to the following Sophos products and versions Sophos Endpoint Security and Control 10.6.3
Product: Sophos System Protection -- Error 1920. Service 'Sophos System Protection Service' (sophossps) failed to start. Verify that you have sufficient privileges to start system services. If this is in the log file, then you must update msiexec.exe to version 5.0.7601.18896 or higher.
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