Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
This article answers Frequently Asked Questions (FAQ) relating to MSP for Partners. Also refer to the official MSP hub section within your Partner Portal for more up to date information and details about our MSP program.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Central Partner
Each month, usage information is taken from Cloud. This will include all usage within the last 30 days. Usage count include users with any active devices associated with them in the last 30 days. For more information, please review the Connect Flex Licensing Guide within your Partner Portal.
Distributors send the bill to their MSP partners. The bill includes product usage by individual customers and aggregated usage across customers for each product.
The bill from your distributor should include the detailed information on the customers and each product usage by them.
MSP Partners purchase XG firewalls along with a $0 subscription SKU (either Full guard or Enterprise Guard). The partner registers and activates the firewall and deploys it. Based on the telemetry received, we determine if the firewall is active or not. If the firewall is active in the last 30 days, we charge the partners for the firewall and the subscription.
A customer can be moved from Monthly to Termed (or vice-versa) only at the time of renewal. Please contact your Channel Account Manager to make this request.
No. You must have one or the other on the same Sophos Central Admin account.
Make sure that the trials are created for the customer and Convert To Paying either to monthly usage customer or a licensed customer.
Please contact your Sophos Channel Account Manager.
Please have them contact their Channel Account Manager.
Please see MSP Monthly billing list located in your Partner Portal.
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