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This article explains how Battery optimization in Android interferes with Sophos Mobile Security and how to disable it. The following sections are covered:
Applies to the following Sophos products and versions Sophos Mobile Security for Android
Sophos Mobile Security is an app that provides most of its functionality in the background and the user does not need to regularly open the app. If Battery optimization is enabled for Sophos Mobile Security, the app is prevented from detecting newly installed or newly updated apps and most of the app’s functionality is lost as it is no longer allowed to fully function in the background. The following features will not work correctly if Battery optimization is enabled for Sophos Mobile Security:
As these features are important for protecting your device, we highly recommend that you disable Battery optimization for Sophos Mobile Security.
To disable Battery optimization for:
If you do not see the system dialog, click here for instructions on manually disabling Battery optimization for an app.
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