This article describes the steps to troubleshoot on-box reports issues with Sophos Firewall The following sections are covered:
Applies to the following Sophos products and versions Sophos Firewall
This document covers possible reasons why Sophos Firewall may not be displaying reports and the troubleshooting steps to resolve them.
Below is a sample scenario where the Traffic Dashboard in Sophos Firewall is showing blank reports:
Set security policies to Allow All or Default Policies or a custom policy so that logs are generated. If the security policies are set to None then logs may not generate.
Note: Logs for the selected modules can be viewed from the Log Viewer.This log data is used by Sophos iView to generate reports.
You can check whether Sophos Firewall's on-box reporting status is enabled or disabled by using the console from the command line.
To check the status of Sophos Firewall's reporting, follow the steps given below:
Note: If the status of Local Reporting is off, you can enable it by executing the command at the console prompt: set on-box-reports on
set on-box-reports on
system diagnostics show disk
system diagnostics show subsystem-info
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