Welcome to the Sophos Community user-to-user communities ("Sophos Community"), and thank you for your interest and for any contributions you make.
Using Your Best Judgment
Because the community is public and open, visitors should always use their best judgment as to whether to accept any advice given.
THE OPINIONS EXPRESSED IN THE SOPHOS COMMUNITY ARE AT ALL TIMES THOSE OF THE INDIVIDUAL CONTRIBUTORS, AND DO NOT NECESSARILY REPRESENT THE OPINIONS OF SOPHOS. See clause 4, below, for a list of disclaimers and limitations.
Sophos encourages the sharing of constructive advice and criticism and the community forums are therefore as open and free from content control as possible. Nevertheless, Sophos reserves the right to remove inappropriate or abusive content (as defined below in clause 4) and/or to impose sanctions against visitors posting such content.
1. WHY ARE THERE TERMS AND CONDITIONS?
The Sophos Community forums are provided to enable visitors to exchange knowledge, comments, suggestions and requests about Sophos systems and services, about platform technologies, and about computer and data security in general. Anyone can read the forums but if you want to post content you must go through a lightweight registration process. We've provided these terms and conditions for users who register and contribute content to Sophos Community.
The terms and conditions explain the rules of acceptable behaviour and what may be contributed and what not. They also explain the role of the community moderators. Sophos Community usage best practice presents some recommendations as to the most effective ways of using the community.
2. WHO MAY USE THE COMMUNITY?
In some cases, Sophos employees will contribute to the discussions. Sophos contributors are clearly identified by the icon. Similarly, moderators and system administrators are identified by their own icons. These community users are all required to abide by the terms and conditions set out here.
3. WHAT CAN YOU POST ON THE SOPHOS COMMUNITY FORUMS?
You can use the Sophos Community forums for any sort of communication with other visitors, including asking or giving advice on a technical issue, suggesting a new product feature, alerting us to an out of date knowledgebase article or user document, suggesting an improvement to these forums, and so on.
However, we ask you to use your judgment when posting content: "is this a post that should appear in a community dedicated to discussing Sophos products and services?". See clause 4 for an explanation of our policy on inappropriate information, which includes the advertising of third party products or services.
4. PROHIBITED INFORMATION AND RESTRICTIONS
SOPHOS DOES NOT HAVE ANY DUTY OR RESPONSIBILITY TO CHECK OR EDIT INFORMATION THAT YOU PROVIDE TO THIS SITE.
You shall therefore not post or otherwise provide any information that is unlawful or Sophos may regard to be inaccurate, false, fraudulent, obscene, offensive, defamatory or otherwise objectionable ("Prohibited Information").
Without limitation, the following list of items may reasonably be considered 'inappropriate' and postings containing such items are strictly prohibited:
Restrictions (including without limitation):
Where Prohibited Information or other inappropriate content is brought to our attention, Sophos reserves the right to remove or correct it, but offers no guarantee that all such content will always be identified and removed.
Sophos further reserves the right to issue warnings, restrict access to content or features, and/or ban forum users completely.
Sophos relies on the help of community visitors to spot inappropriate content. Any visitor may alert the moderators to offensive material. Abuse of the alert system may also be grounds for a warning or for banning from future access.
The decisions of Sophos under this clause 4 are final.
You shall fully and effectively indemnify Sophos and any of its licensors for any claim or action that may arise as a result of your breach of clause 4 (Prohibited Information and Restrictions) including but not limited to: posting inappropriate material, breaching Intellectual Property rights, disclosure of personally or commercially sensitive information and/or solicitation for or use such material.
6. MULTIPLE IDS
The use of multiple IDs (email addresses) within the forums is discouraged. Multiple IDs can be used to give a false impression of how widely an opinion is held within the community. Use of a single, consistent ID also allows the forum system to build a user's online reputation.
7. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE INFORMATION ON THIS SITE IS PROVIDED 'AS IS' AND IN NO EVENT WILL SOPHOS BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND (EXCEPT PERSONAL INJURY OR DEATH RESULTING FROM SOPHOS'S NEGLIGENCE) ARISING FROM YOUR USE OR INABILITY TO USE THE INFORMATION, OR FROM FAULTS OR DEFECTS IN THE INFORMATION CAUSED BY NEGLIGENCE OR OTHERWISE.
Sophos shall not be liable for any direct, indirect, special, incidental or consequential damage, whether in contract, tort or otherwise, arising out of any use of the Information.
Sophos gives no warranties, representations, conditions, undertakings or other obligations, whether express or implied by common law, trade usage, course of dealing or otherwise including any implied warranties of satisfactory quality or fitness for a particular purpose or any warranty that the Information will be complete or error-free or that such errors will be corrected are given, all of which are hereby excluded to the fullest extent permitted by law.
By submitting any suggestions, comments, ideas, concepts, know-how, techniques or other feedback to Sophos regarding Sophos's products, services, plans or similar (“Feedback”), you acknowledge that such Feedback will become the exclusive property of Sophos Limited, and that Sophos may use (or not use) any such Feedback in any manner and for any purpose, without compensation to you and without implying or creating any interest on your part in any of our products or services that may be based on such Feedback. By providing such Feedback, You hereby irrevocably assign to Sophos all right, title, and interest in any Feedback you provide and all related patents, copyrights, trade secrets or other intellectual property rights in any Feedback.
You agree not to submit any confidential or proprietary materials to which you do not have the necessary rights to effect the above assignment and agree to indemnify and hold Sophos harmless from and against any claim, proceeding, loss, liability, cost or damage suffered or incurred by Sophos resulting from or related to Sophos’s use of such Feedback or any other violation by you of these terms and conditions.
These terms and conditions are governed by the laws of England and the courts of England shall have non-exclusive jurisdiction to determine any dispute arising hereunder.
See also Getting Started Guide
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.