PLEASE READ Advisory: Kernel memory issue affecting multiple OS (aka F**CKWIT, KAISER, KPTI, Meltdown & Spectre) for the latest updates.
When the Sophos Central Installer runs on a computer, a set of compatibility checks are performed to ensure the installation can continue.
In situations where these checks do not meet the required preconditions the following error is returned:
The installation cannot continue because some preconditions were not satisfied.
An example screenshot may show:
This error is triggered as the computer does not satisfy all the preconditions for migrating to Sophos Central.
For information and advice on how to proceed, select the error being returned:
This is something an administrator has set up to facilitate messaging. See information on message relays in knowledgebase article 14635.
As this is a critical element of the on-premise infrastructure it is currently unsupported for migration to Sophos Cloud.
Uninstall Sophos Anti-Virus and then run installer again. To uninstall:
Note: Stopping the 'Sophos AutoUpdate Service' prevents an update from occurring during the uninstall. If the service is not stopped and the uninstall of Sophos Anti-Virus is delayed for a period longer than the update schedule, then Sophos Anti-Virus could be re-installed.
Check whether the 'Temp' directory location is present on the disk or the System Environment Variables ‘TEMP’ and/or ‘TMP’ are not blank or not present. To check the Variables (the headings may differ slightly depending on the OS):
Both options are detailed in article 121751.
We recommend that at least 1GB is available on the system drive. Free up space and run the installer again.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.