Sophos Disk Encryption (full disk encryption managed for Sophos Enterprise Console) is no longer available to purchase. As previously notified Sophos will continue to support Sophos Disk Encryption until end March 2016.
As a result of this there is a requirement to migrate Sophos Disk Encryption endpoints to SafeGuard Enterprise by following the steps described in "5 - Sophos Disk Encryption to SafeGuard Enterprise" in the 'What To Do' section below. It is not necessary to de-encrypt and re-encrypt the endpoints.
When following the steps in the linked guide to migrate Sophos Disk Encryption Clients to SafeGuard Enterprise (included in the SafeGuard Disk Encryption Advanced license), the client version remains on 188.8.131.52 and will not be upgraded to the latest SafeGuard Enterprise Client version 184.108.40.2062.
The Knowledge Base Article explains the required steps to upgrade the Sophos Disk Encryption 5.61 Client to SafeGuard Enterprise 220.127.116.112.
Upgrading SafeGuard Disk Encryption 5.61 to SafeGuard Enterprise 6.10 without following the described steps in the "What To Do" section can result in a client/server communication issue.
NOTE:This KBA is intended for SDE 5.61 client migration only. For a SEC to SGN backend migration guide, please refer to SDE 5.61 to SGN 6.10 migration guide.pdf
A direct upgrade to SafeGuard Enterprise 7 is not supported.
First seen in Sophos Disk Encryption 5.61.0SafeGuard Device Encryption 6.10.0
During the upgrade of Sophos Disk Encryption 5.61 to SafeGuard Enterprise 6.10 without applying the steps in the "What To Do" section, the Sophos Disk Encryption adapter (SEA_RMS_Adaptern.dll) will be restored, causing the Endpoint to communicate with both, the new SafeGuard Enterprise Server and the old Sophos Enterprise Console.
Follow the steps described in chapter "5 - Sophos Disk Encryption to SafeGuard Enterprise" of the Sophos Disk Encryption License migration guide, to migrate the Sophos Disk Encryption 5.61 Clients from the Sophos Enterprise Console to the SafeGuard Enterprise Environment.
After the steps have been carried out successfully, the Sophos Disk Encryption 5.61 Client can be upgraded to SafeGuard Enterprise 18.104.22.1682 using the following procedure:
C:\Install\>msiexec /i SGNClient_x64.msi TRANSFORMS=C:\Install\SDE561toSGN610.mst
Hint: Upgrading the Client from Sophos Disk Encryption 5.61 to SafeGuard Enterprise 6.10 without applying the steps above can lead to server communication issues, causing the client to communicate with both, the new SafeGuard Enterprise Server and the old Sophos Enterprise Console.
Sophos Disk Encryption 5.61 Clients that were upgraded to SafeGuard Enterprise 6.10 using the transform file from this Knowledge Base Article do not report back their 'Encryption Agent version' to the Sophos Enterprise Console as 'managed by SafeGuard'. The 'Encryption Agent version' will remove the previously listed '5.61' version and display a blank field in the 'Encryption Agent version' instead.
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