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The Sophos Agent service repeatedly fails to start either manually, as part of corrective action or as part of system start-up.
As a result the following symptoms may be observed:
The Sophos Agent service terminated unexpectedly. It has done this 26 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Note: This issue does not affect the endpoint or server's ability to update and maintain protection; it affects the endpoint or server's ability to send and receive messages that are generated by the various endpoint components such as Sophos Anti-Virus, Sophos Update Manager, AutoUpdate, Patch Assessment etc.
First seen in
Sophos Anti-Virus for Windows 2000+
Failure of the Sophos Agent to start is typically caused by one of the Sophos Agent adapters or their corresponding policies to have become corrupt.
The adapters are how the various endpoint modules such as Sophos Anti-Virus, AutoUpdate, Patch Assessment etc, send and receive messages to and from the Message Router which in turn communicates back to the Sophos Enterprise Console server.
The most likely cause is the corruption of the Sophos AutoUpdate agent adapter policy during shutdown of the computer. To resolve this issue do as follows:
If you are unable to upgrade to this version, follow the steps below:
C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\
C:\Documents and Settings\All Users\Application Data\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\
If the Sophos Agent service still does not start, please contact Sophos Technical Support after performing the following steps, provide them with an explanation of your issue, and what you have attempted so far.
[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent]
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Remote Management System\ManagementAgent]
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