C:\<non-default-path>\Sophos Anti-Virus\SavMain.exe The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
The ALUpdate.log shows the following errors:
Trace(2014-May-21 06:05:56): CIDUpdateLocation::Prepare... entered Trace(2014-May-21 06:05:56): CheckManifest: invalid package:invalid manifest: [BADFILE]: 3: 'D:\Program Files\Sophos\AutoUpdate\ps_rootca.crt' Trace(2014-May-21 06:05:56): Failed to update product ID information: Invalid manifest
First seen in Sophos Anti-Virus for Windows 2000+ 10.3.7
All of the following are true:
Note: This issue is currently being investigated, any further updates will be appended to this article.
Due to the state that the software is in this issue can only be resolved by uninstalling and then re-installing the standalone version of 10.3.7 and choosing the desired install location.
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