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This article provides answers to frequently asked questions regarding the Sophos Mobile Control licensing changes introduced with Sophos Mobile Control 4.0
Applies to the following Sophos product(s) and version(s) Mobile Control 4.0
With Sophos Mobile Control (SMC) 4.0, the licensing mechanism has changed from a license file ("license.sql") to a license key. As part of a server upgrade the following scenarios can occur:
To upgrade a fully licensed running SMC 3.5 / 3.6 server, just run the SMC 4.0 installer.
After a successful upgrade, wait a minute till the service has fully started again and then log into the SMC web console as per usual.
Note: There is no need to use the “Sophos Mobile Control License Update” tool.
If you purchased SMC after May 15th 2014 or extended your license after this date, you should find a license key under “Mobile Control (Key)” in the license schedule. Please use this key and enter it during the installation process, when requested.
If you purchased SMC prior to May 15th 2014, you should have a license.sql file. Run the installer of SMC 4.0 with the license.sql file, place this into the same directory as the installer.
For further details, please refer to article 121013
Place the “license.sql” file in the folder %MDM_HOME%\INSTALLATION and run the SMC Configuration Wizard.
Skip the database selection and complete the wizard without changing anything.
For further details, please refer to article 121045
Please go to the download section of SMC on MySophos and download the “SMC 4.0 License Update” tool.
Run this tool on the computer where SMC is installed. It will show a screen with the current license in the upper box.
Please add the license key ("Mobile Control (Key))" into the input field and press “Get license”. The lower box should now show the new license.
Now press update to update the server.
More details can be found in article 120974
Start the 'Sophos Mobile Control License Update' tool from the program menu of Windows. It will show a screen with the current license in the upper box.
Please add the new license key into the input field and press “Get license”. The lower box should now show the new license.
Now press update to update the server
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