Issue Following the deletion of a Mac computer in Sophos Cloud the computer cannot be re-registered with the Cloud without uninstalling and re-installing Sophos Anti-Virus.
First seen in Sophos Cloud Managed Endpoint
Operating systems Mac OS X
Cause When the Sophos Installer is re-run over the top of an existing install, it is seen as an upgrade and not a fresh install as all the registration has already been performed. The following message will appear in Install.log:
Upgrading the "saas" product.
As the computer has been deleted in the Cloud interface, the Mac cannot communicate using the existing registration information.
It is recommended to remove and re-install Sophos Anti-Virus for Mac. For more information on how to remove Sophos Anti-virus for Mac see article 121507 or 120856. Note: Sophos Cloud stores previously generated Tamper Protection passwords and these can be found under https://cloud.sophos.com/global-settings/tamper-protection. This maybe required if a new password has been generated after a Mac was deleted from Sophos Cloud.
To force a re-registration without uninstalling and re-installing the following procedure may also be followed:
The Mac will now perform the registration and should as managed.
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