If the system TMP variable is not specified correctly, there will be a failure under Sophos AutoUpdate, thus the installation of other components will also fail. This knowledge base article contains the steps on how to troubleshoot this issue on a Windows computer.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Cloud Managed Endpoint
The Sophos Central installer has completed with the warning message as listed in troubleshooting Installation is almost Complete warning. In addition to that, the following are true:
[Date,Time] [ 3464] INFO SetupDLLManager::Install Failed to install product mcsep. [Date,Time] [ 3464] INFO SetupDLLManager::Install Failed to install product savxp. [Date,Time] [ 3464] INFO SetupDLLManager::Install Failed to install product sau.
To resolve this:
C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\Logs
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