When launching or navigating web pages in Internet Explorer you see the following dialog:
Internet Explorer has stopped working.
Note: swi_filter.dll is named as the faulting module and 126.96.36.199 is version of the file.
Users of Google Chrome may see the message: "Whoa! Google Chrome has crashed.".
"Whoa! Google Chrome has crashed.".
This issue is intermittent in nature and therefore may be difficult to reproduce.
First seen in Sophos Cloud Managed Endpoint
This is a known issue with Sophos Anti-Virus 10.3.5.
This issue has been fixed in the Sophos Anti-Virus version 10.3.7, which is being released globally starting on Friday 24th January 2014.
For further help post a question to our community:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.