After installation of the SafeGuard / Sophos Disk Encryption Client, loading the Credential Provider tiles takes longer than before the installation of the client. During the loading of the Credential Provider tiles, the machine "hangs" in the logon User Interface and only the Windows default background is displayed. The article describes a way how to reduce the loading times.
Limitations: The modifications must not be done on a SafeGuard Client where a SmartCard / Fingerprint or Token is used to authenticate against the system!
Operating systems Windows Vista, Windows 7, Windows 8, 8.1
Follow the steps below on an affected SafeGuard / Sophos Disk Encryption Client to reduce the loading time of the Credential Provider tiles:
Restart the SafeGuard / Sophos SafeGuard Disk Encryption Client and check if the logon delay decreased.
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