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Using the SSL certificate provided with Sophos Mobile Control, I receive the error below when importing the certificate files.
ERROR: Loading 'screen' into random state - done Error unable to get local issuer certificate getting chain.
First seen in Mobile Control
The reason for this error is most likely because the intermediate or CA certificate do not match the information given in your private key file. Each certificate is signed by a specific CA certificate and perhaps by a specific intermediate CA certificate. One of the used certificates does not match the certificates used for your private key.
In order to successfully complete the SSL certificate wizard, you must use the correct intermediate and CA certificates. We recommend contacting your SSL certificate vendor to get the correct CA files.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.