This article provides a number of frequently asked questions regarding making payments in Sophos Central Admin. For a more general Sophos Central Admin FAQ see article 119598.
Applies to the following Sophos product(s) and version(s)
Sophos Central Partner
Billing offers the ability to purchase a monthly subscription to Sophos Central Admin features for a given number of users. The number of users covered by the licence can be changed by the administrator at any time.
Currently online billing is available for customers in the UK, US and Canada. Payment will be taken in either GBP or USD. We will extend this over time.
As you can increase or decrease the number of users, the monthly cost may change. A prorated cost to change for the remainder of the current month and a new monthly recurring amount will be displayed at this time.
If the licence change results in credit, this will be held on account and used for future scheduled payments.
To cancel a subscription please contact Sophos on one of the numbers below and choose the option for "Customer care":
For other regions, please contact your local office. Please reference this article number to the agent.
You can see the features you have purchased under the 'Login Username' - 'Administration & Licensing' menu. Under the 'Billing' menu item you can see previous statements.
In order to prevent such as situation occurring, Sophos will send you a reminder email 30 days and 15 days in advance of your card expiring. You can manage your cards at any time under the 'Payment Methods' option. Should a scheduled payment be declined we will notify you by email in order to correct your payment details. We will attempt to retry 3 times over a period of 5 days before deactivating your account.
All contact details can be changed in Sophos Central Admin under the 'Login Username' - 'Administration & Licensing 'Contact Details' menu option.
Payments will be processed instantly but may take a few days to appear on your card statement.
There is no charge for using a credit card over a debit card.
There are potentially many reasons that your card may have been declined. In addition to double checking the card details entered and checking with your card provider, you may wish to try another card. If you still believe the problem to be with our systems please contact Sophos on one of the numbers below and choose the option for "Customer care":
For other regions, please contact your local office. Please make a note of any error message displayed when failing to make a purchase.
Sophos Central Admin only accepts Visa and Mastercard at this time.
Transactions will appear on your card statements with the description: 'SOPHOS'.
This is not possible at the current time.
Note: If you are wanting to switch from subscription billing model to a termed license, you can create a new Sophos Central Admin evaluation account and apply the new activation code for your termed license. You will need to re-protect existing clients that are managed and cancel your existing subscription to Sophos Central Admin. For more information on cancelling a Sophos Central Admin subsription see the 'How do I cancel my subscription?' question above.
All Sophos Central Admin administrators have access to billing information.
Please see article 120110 for more information.
If you need assistance, please contact Sophos on one of the numbers below and choose the option for "Customer care":
For other regions, please contact your local office.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.