The number of Sophos Central licenses used is higher than the number of users being protected due to automatically created accounts.
First seen in Sophos Cloud
Following the installation of a computer, when it registers with Sophos Central , a new user will automatically be created from the installing user's logon credentials if it can't map the login to an existing login. This is the default behavior when the SophosInstaller.exe download is used rather than using the emailed SophosInstaller.exe link, where an account would have to be created before installation.
A licence is used when a user has one or more devices associated with them and where a managed device does not have a user associated with it as per article 121251.
In the case where local accounts are used for administrative purposes only, such as installing software or remote management, we recommend you follow the steps below to consolidate these individual administrative accounts under one Sophos Central user.
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