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When a computer registers with Sophos Central following the installation of the Sophos Endpoint, a new user account will be created automatically from the installing user's login credentials. This is the default behavior when the SophosSetup.exe installer is used rather than using the installer that comes from the Email Setup Link email, where a user would have to be created first before installation.
For example, if the local admin account was used to install Sophos instead of the account of the assigned user (Noah), Sophos Central will show and incur a license for the user computer\administrator instead of computer\Noah.
In cases wherein the local admin account was used for installing Sophos or performing troubleshooting, this knowledge base article covers the steps on how to delete the automatically created admin account, or how it can be merged to the correct user of the computer.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Central Admin
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