The Sophos Mobile Control Service is not able to start. Starting the service manually using services.msc fails with the error message 'The SMCSVC service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs'.
'The SMCSVC service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs'.
First seen in Sophos Mobile Control 3.5Mobile Control 4.0
This is cause by an incorrectly configured JAVA_HOME system variable.
Important: This procedure is not necessary anymore for Sophos Mobile Control 5.0 or higher!
In order to solve this issue, the JAVA_HOME must be edited to point to the right directory.
Advanced system settings
After following these steps the SMC service should start up correctly again.
This fix does not apply to Sophos Mobile Control 5.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.