The Sophos Diagnostic Utility (SDU) collects vital system information as well as log files for all Sophos products that are installed on the computer.
The instructions below describe how to run the Diagnose utility on a Sophos Secure Virtual Machine (SSVM) and send the results to Sophos Technical Support.
Known to apply to the following Sophos product(s) and version(s) Sophos Anti-Virus for VMware vShield
advanced diagnose --svm-name=<SSVM_name> --esxi-host=<ESXi_host> --vc-address=<vCenter_IP_or_Name> --vc-admin=<vCenter_admin_username> --vs-address=<vShield_IP_or_Name> --vs-admin=<vShield_admin_username> --ca-certs=<certificates_file_location>
An example of a complete diagnose.config is shown below:
advanced diagnose --ssvm-name=ssvm --esxi-host=esxi-host.sophos --vc-address=vcenter.sophos --vc-admin=Administrator --vs-address=22.214.171.124 --vs-admin=admin --ca-certs=C:\certs\combined.pem
See the Sophos Anti-Virus for VMware vShield startup guide for more detailed descriptions of the above config entries.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.