Learn about the Benefits of Multi-Factor Authentication (MFA) . Turn your MFA on now!
Information: Three minute survey on Exploring more ways to contact Sophos Technical Supportt. If you can spare the time, we would love your feedback!
After attempting to deploy Sophos endpoint software to a computer the following error is reported to the console.
80070002 The installation could not be started: The system cannot find the file specified. The computer may need additional configuration before installation.
First seen in Enterprise Console 5.0.0
When you deploy from the console to an endpoint computer you are creating a scheduled task on that endpoint computer.
That scheduled task calls, for example, \\servername\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe. If the path to the setup.exe file is unavailable the error code '80070002' and error message 'The system cannot find the file specified' are returned to the console.
Confirm the full path to the share exists. You can do this by looking at the Update Manager subscription the endpoint computer is using. With the subscription identified, locate the full path to the share from the console by selecting 'View' | 'Bootstrap Locations'. Alternatively you can look at the scheduled task while it is running on the endpoint.
When you know the path the scheduler task is attempting to access confirm that the path exists. You may have to force an update in the console to re-create the path.
Also see: Deployment errors are displayed in the console when protecting endpoint computers
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.