This article explains how to authorize or cleanup 'Potentially Unwanted Applications' (PUAs) from Sophos Cloud.
Known to apply to the following Sophos product(s) and version(s) Sophos CloudSophos Cloud Managed Endpoint
Within the Sophos Cloud identify the endpoint(s) showing the Potentially Unwanted Application alert(s). Outstanding alerts will be shown in the Action Center.
To remove a PUA
From Sophos Cloud
Note: The items selected will immediately be removed from the Action Center. If there is a problem with cleanup or further actions are required a new entry in the Action Center will appear. To confirm cleanup has been successful, the 'Events' report under 'Reports' can be checked.
From the Computer
Note: Cleanup can only be run as an administrative user.
If any problems are encountered during cleanup, click '[details]' and check for any error messages.
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